Quality Manager

Responsibilities

·To liaise with and host all 3rd party audit activities, including external registration, and Group UKOM audits. Preparation of Audit reports in line with ISO IATF requirements

·Liaise with Plant Services Co-ordinator to ensure all Environmental Management system requirements are being achieved.

·Develop good relations with all customers to aid with communication / solutions in the event of complaints/concerns. ensuring effective corrective actions are implemented to prevent re-occurrences. Ensure 8D reports are completed in a timely manner

·Dealing with all supplier concerns, issuing Supplier corrective actions and where necessary arranging rejections in line with ISO IATF 16949 requirements.

·Controlling the CAR database ensuring all corrective and preventative actions are tracked and closed out in a timely manner.

·To Plan all Internal Quality & System audits, to ensure they are completed on time. Delegate audits to qualified internal auditors to ensure the schedule is up to date.

·To perform the Group UKOM audit twice yearly at Northampton in line with ISO IATF requirements. Raise audit reports and review corrective actions.

·Liaise with NPI & Projects Engineer to ensure a smooth transition for all new products being introduced from prototype stage right through to product launch.

·Planning and delivering Management reviews within the site.

·Delivering Month end Quality Manager’s reports and KPI graphs.

·Support the Quality techs in the busy day to day demands of the department (Capability studies, tool trials, dimensional reports, Wet /Dry weight analysis, Customer sample requirements)

Organise your team and maximise efficiency, control your labour costs and make sure you brief your team of any changes or issues that they need to be aware of.

Make sure all people are following all the Health & Safety rules including wearing PPE etc. Provide strong and clear leadership, always set the standards to which people working for you will follow as people will always look at you and your standards.

Review customer score card and customer portals for quality performance

·Review customer quality requirements for special characteristics to align to the setting of quality objectives and related training.

·Perform reasonable additional or alternative duties as and when requested by your line manager, or other authorised person

·Full flexibility of working hours in line with business needs