The Role:

We are now recruiting for the role of Customer Support and Administration to join our Spennymoor team.

Reporting to the Purchasing & Customer Service Manager, you will be part of a small team that ensures the smooth running of the plant’s Customer Service and Administration sections.

Working Hours:  08:00-16:00

Contract length: Permanent

Start Date: ASAP


Customer Service Duties:

  • Prioritise and process customer orders, deliveries and queries within a busy working environment
  • Manage customer relations and communicate internally and externally our customer needs & expectations
  • Prepare for customer enquiries by studying and developing deep product knowledge, providing extensive Technical Support for our Hot Bin customers
  • Handle customer complaints quickly and efficiently, providing appropriate solutions and alternatives within the time limits and follow up to ensure a resolution
  • Liaise with the courier to arrange collections and deliveries using the couriers online portal
  • Processing customer payments using sage pay, whilst exercising strict customer confidentiality
  • Manage large amounts of incoming phone calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Liaising closely with Marketing on current and new product lines
  • Greeting Customers and Visitors – Reception duties
  • Booking hotels and travel
  • Processing employee expenses


Administration Duties:

  • Collating production figures to produce a daily financial pack with the use of EIQ reports and manual stock counts
  • Data Input & order processing
  • Expedites the despatch process through tracing, information transfer and monitoring of shipments
  • Procurement control (from placing the order to receiving and processing the invoice)
  • Coordinates customer information process (invoices, despatch notes, packing slips etc.)
  • Communicates with other sites for transfer of information and requests
  • Updating BOM’s with new cycle settings to ensure efficiencies are up to date
  • Arranging customer shipments and providing tracking information
  • Ensure Invoicing, credits, GRNI’s, overheads and receipting as required

Key Competencies:

  • Excellent organisational skills with demonstrable multi tasking capability
  • The ability to interpret, analyse and present data
  • Excellent attention to detail
  • Critical thinking and problem solving skills
  • Excellent oral and written communication skills
  • Ability to work in a team and alone
  • Comprehensive I.T. Skills to include Microsoft Office (Excel)
  • Customer service /Administration qualifications desirable, or equivalent experience

The Benefits:

  • 25 days holiday, 8 Bank Holidays
  • Company Pension, Life Insurance, Employee Support Scheme
  • Company Uniform provided, free onsite parking
  • Full PPE provided

Job Summary


Customer Support and Administration


Full time


Spennymoor, County Durham

Apply now
Apply now

How can we help you?

Contact us

Ready to discover your sustainable solution?