Introduction

The Role:

We are now recruiting for the role of Customer Support and Administration to join our Spennymoor team.

Reporting to the Purchasing & Customer Service Manager, you will be part of a small team that ensures the smooth running of the plant’s Customer Service and Administration sections.

Working Hours:  08:00-16:00

Contract length: Permanent

Start Date: ASAP

Responsibilities:

Customer Service Duties:

  • Prioritise and process customer orders, deliveries and queries within a busy working environment
  • Manage customer relations and communicate internally and externally our customer needs & expectations
  • Prepare for customer enquiries by studying and developing deep product knowledge, providing extensive Technical Support for our Hot Bin customers
  • Handle customer complaints quickly and efficiently, providing appropriate solutions and alternatives within the time limits and follow up to ensure a resolution
  • Liaise with the courier to arrange collections and deliveries using the couriers online portal
  • Processing customer payments using sage pay, whilst exercising strict customer confidentiality
  • Manage large amounts of incoming phone calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Liaising closely with Marketing on current and new product lines
  • Greeting Customers and Visitors – Reception duties
  • Booking hotels and travel
  • Processing employee expenses

 

Administration Duties:

  • Collating production figures to produce a daily financial pack with the use of EIQ reports and manual stock counts
  • Data Input & order processing
  • Expedites the despatch process through tracing, information transfer and monitoring of shipments
  • Procurement control (from placing the order to receiving and processing the invoice)
  • Coordinates customer information process (invoices, despatch notes, packing slips etc.)
  • Communicates with other sites for transfer of information and requests
  • Updating BOM’s with new cycle settings to ensure efficiencies are up to date
  • Arranging customer shipments and providing tracking information
  • Ensure Invoicing, credits, GRNI’s, overheads and receipting as required

Key Competencies:

  • Excellent organisational skills with demonstrable multi tasking capability
  • The ability to interpret, analyse and present data
  • Excellent attention to detail
  • Critical thinking and problem solving skills
  • Excellent oral and written communication skills
  • Ability to work in a team and alone
  • Comprehensive I.T. Skills to include Microsoft Office (Excel)
  • Customer service /Administration qualifications desirable, or equivalent experience

The Benefits:

  • 25 days holiday, 8 Bank Holidays
  • Company Pension, Life Insurance, Employee Support Scheme
  • Company Uniform provided, free onsite parking
  • Full PPE provided

Job Summary

POSITION

Customer Support and Administration

TYPE OF CONTRACT

Full time

LOCATION

Spennymoor, County Durham

Apply now
Apply now

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