Customer Service Administrator

Responsibilities

Administration

• Collate production & sales figures to produce a daily financial pack with the use of EIQ reports.
• Data Input & order processing.
• Customer part maintenance e.g., new prices, modifications and new part set up on systems.
• Maintain customer order schedule and weekly deliveries.
• Attend daily meeting to report on data.
• Expedite the despatch process through tracing, information transfer and monitoring of shipments.
• Process and reconcile intercompany transfers.
• Collate information for month end KPI’s.
• Procurement control.
• Coordinate customer information process – All documentation.
• Communicate with other sites for transfer of information and requests.
• Use of IT systems & software.
• Perform general office duties (managing the phone, supplies, mail, filing, photocopying etc.)
• Research accounts receivable issues.
• Update BOM’s.
• Ensure the month end procedure is followed, to strict deadlines.
• Arrange customer shipments and provide tracking information.

 Customer Service

• Prioritise and process customer orders, product availability, deliveries, and queries within a busy environment.
• Manage customer relations and communicate internally and externally customer needs & expectations.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints quickly and efficiently, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Understand key customer individual needs and actioning them.